Meltbox

Latest Nets / Feedback Management

KISSinsights

The smarter choice for getting answers
Private
Being open to customer feedback doesn’t necessarily mean you want your competitors to be able to read it too. Your KISSinsights responses are only accessible to you - not posted to a publicly available website.

Targeted
Control who sees your surveys. Know exactly who’s responding - a new trial user or a long-time paying customer.

Polite
Yes, polite! It’s generous of our customers to spend their time giving us feedback, so we don’t want to abuse that relationship. We limit our surveys to 2 questions - so they can answer and get back to using your site

Product managers and marketers, stop saying
“I wonder why…”
There’s no need. Just ask a KISSinsights question on your site to find out why. You don’t have to spend a long time writing. You don’t have to bug your IT department. In less than two minutes, you’ll be learning.

User testing and in-person customer interviews are great, but most companies don’t have the resources to run them continuously. You do have the resources to continuously learn by asking KISSinsights questions.

Verify

Verify is the easiest way to collect and analyze user feedback.

Quickly upload any screenshot or image to create one of six tests
to gather customer feedback on your website or product. Verify
neatly aggregates this feedback into reports that can be filtered by
specific demographic information.

Simple test set-up with a screenshot
Collect feedback quickly
Effective, actionable reporting

Kampyle

Listen to your Customers. Collect, analyze and manage your website visitor's feedback. Kampyle on-demand (SaaS) application combines:

* Fully customizable feedback form builder
* Powerful reporting and analysis tools
* Easy to use feedback management application

IdeaScale

You Own The Conversation

The ideas generated within your portal should be owned by you - not part of some larger community where your brand is compromised. An IdeaScale portal allows you to choose the look and feel of your portal to match your own identity. Customize your portal with CSS to match your brand, right down to the URL.

Sometimes an idea needs more than a vote. With ideaScale, you can supercharge your community with real time editing of ideas. If the first version of the idea isn't the best, let your crowd refine and improve it to perfection. Your top voted ideas become the best version.

The web moves fast - everyday there is a new social networking technology that can used to leverage the crowd. IdeaScale has you covered with powerful integration tools right out of the box such as: iPhone support, wiki support, and Twitter/Facebook integration.

Simple to operate. Easy to integrate. Affordable to own.

IdeaScale is a hosted, turn key solution for collecting ideas - no servers and software to install. Get up and running in minutes by answering a few basic questions.


IdeaScale levies no volume based licensing on your innovation project - we don't charge per idea, per portal, or per contributor. Collect as many innovative, industry-changing ideas from as many users as you want.

Interact directly with the community that is formed around the ideas. Leave comments and communicate the status of an idea. Build a strong relationship with your customer by confirming that their voice is heard.

Get Satisfaction

Get Satisfaction is a direct connection between people and companies that fosters problem-solving, promotes sharing, and builds up relationships.

Get Satisfaction is open, transparent, and free. Tens of thousands of companies use this neutral space to support customers, exchange ideas, and get feedback about their products and services. Everyone is invited and encouraged to participate.

CrowdSound

Really Listen to Your Customers

Most customer feedback forms are a black box that might as well be a black hole. Feedback is submitted, but no one knows where it goes. CrowdSound gives businesses the opportunity to open up the suggestion box for everyone to see. Work with your customers to improve your company, your products, and your lines of communication. It's feedback gone social.
Right Where You Want Them

You've put a lot of effort into making your customers want to come to your website. Why spoil all of that work by sending them away to leave you feedback? CrowdSound functions entirely without your users ever once leaving your website. They don't have to 'sign up', they don't have to 'sign in', they just have to tell you what their idea is. It's as simple as that.

UserVoice

Turn good products into great products

In this hyper competitive world, the difference between a good product and a great one is in the final 15%. Knowing your customers is the key to unlocking your product's potential.

Leverage the collective intelligence of your customers and dominate the competition.


Create brand affinity. Turn customers into champions.

Make your customers feel heard and they'll be your best sales people.

Start a conversation with your customers. Capture feedback, close the loop and strengthen your brand. With your UserVoice customer community, listening becomes a point of trust and a place for loyal fans to have their voice heard. Get closer to your customers.


Seamless integration with your brand experience.

We understand that a conversation between you and your customers is an intimate one.

UserVoice is all about your brand (white labelled), your users (single sign-on, profile integration) and your data (which you own, can export to Excel or using our API).

You'll be the hero. Your customers won't even know we're there.


High quality feedback. Instantly aggregated from thousands of customers.

Focus groups and market research are expensive and time consuming. Capturing feedback and ideas across your whole customer base is easy with UserVoice. There’s no complicated software to install or servers to configure.

Our unique voting system pushes the best and most popular items to the surface and provides an opportunity to build incentives for your customers.